otrs3.1をCentOS6で導入テスト(インストール)

otrsが3.1になってる事に気が付いたので久々にotrsを触ってみる。
まあドキュメント読んだらだれでもできるくらいのわかりやすさなんだけど。

# yum -y install perl-DBD-MySQL mysql-server perl perl-libwww-perl perl-Net-DNS perl-IO-Socket-SSL perl-XML-Parser perl-TimeDate gd gd-devel vixie-cron procmail httpd-devel

確か、予期に計らってくれるとおもったけど一応/etc/my.cnfはutf8にしたりinnodbにしておいてみたり。

[mysqld]
datadir=/var/lib/mysql
socket=/var/lib/mysql/mysql.sock
user=mysql
# Disabling symbolic-links is recommended to prevent assorted security risks
symbolic-links=0
default-character-set=utf8
default-storage-engine=INNODB

[mysqld_safe]
log-error=/var/log/mysqld.log
pid-file=/var/run/mysqld/mysqld.pid

[mysql]
default-character-set=utf8

mysqlの起動

# /etc/init.d/mysqld start
MySQL データベースを初期化中:  WARNING: The host 'otrs' could not be looked up with resolveip.
This probably means that your libc libraries are not 100 % compatible
with this binary MySQL version. The MySQL daemon, mysqld, should work
normally with the exception that host name resolving will not work.
This means that you should use IP addresses instead of hostnames
when specifying MySQL privileges !
Installing MySQL system tables...

(中略)

Please report any problems with the /usr/bin/mysqlbug script!

                                                           [  OK  ]
mysqld を起動中:                                           [  OK  ]
#

ここまでが準備。
ダウンロードしておいたotrsをインストール。

# yum install ./otrs-3.1.10-01.noarch.rpm 
（略）
Dependencies Resolved

====================================================================================
 Package              Arch      Version             Repository                 Size
====================================================================================
Installing:
 otrs                 noarch    3.1.10-01           /otrs-3.1.10-01.noarch     80 M
Installing for dependencies:
 mod_perl             x86_64    2.0.4-10.el6        base                      3.2 M
 perl-BSD-Resource    x86_64    1.29.03-3.el6       base                       35 k

Transaction Summary
====================================================================================
Install       3 Package(s)

Total size: 83 M
Total download size: 3.2 M
Installed size: 86 M
Is this ok [y/N]: y
Downloading Packages:
(1/2): mod_perl-2.0.4-10.el6.x86_64.rpm                      | 3.2 MB     00:10     
(2/2): perl-BSD-Resource-1.29.03-3.el6.x86_64.rpm            |  35 kB     00:00     
------------------------------------------------------------------------------------
Total                                               290 kB/s | 3.2 MB     00:11     
Running rpm_check_debug
Running Transaction Test
Transaction Test Succeeded
Running Transaction
  Installing : perl-BSD-Resource-1.29.03-3.el6.x86_64                           1/3 
  Installing : mod_perl-2.0.4-10.el6.x86_64                                     2/3 
  Installing : otrs-3.1.10-01.noarch                                            3/3 
Check OTRS user ... otrs added.
hostname: 不明なホスト

Next steps: 

[httpd services]
 Restart httpd 'service httpd restart'

[install the OTRS database]
 Make sure your database server is running.
 Use a web browser and open this link:
 http:///otrs/installer.pl

[OTRS services]
 Start OTRS 'service otrs start' (service otrs {start|stop|status|restart).

((enjoy))

 Your OTRS Team

  Verifying  : perl-BSD-Resource-1.29.03-3.el6.x86_64                           1/3 
  Verifying  : mod_perl-2.0.4-10.el6.x86_64                                     2/3 
  Verifying  : otrs-3.1.10-01.noarch                                            3/3 

Installed:
  otrs.noarch 0:3.1.10-01                                                           

Dependency Installed:
  mod_perl.x86_64 0:2.0.4-10.el6      perl-BSD-Resource.x86_64 0:1.29.03-3.el6     

Complete!
# 

ブラウザ経由でインストーラを実行。。。なのだけどドキュメント通りにちゃんとselinuxを無効にしておかないと謎のエラーで500になっちゃう。
っていうか、なっちゃった。